LibQUAL+(TM): Library service quality assessment (SIG MGT, KM)

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

A high quality library service.

Sir The Defence Medical Library Service (DMLS) mission statement is ‘to provide a high quality and cost-effective library and information service to meet the worldwide requirements of Defence Medical Services in the areas of clinical education and training in primary and secondary care.’ I have access to three Athens literature accounts through my current workplace, Royal College membership and...

متن کامل

assessment of service quality at central library of management and planning organization (mpo), iran

this study examines the quality of services at iran’s central library of management and planning organization (mpo) from the viewpoint of its users. the research was conducted in two phases: first, the library and its services were compared to the standards for special libraries published by the national library of iran (nli). the library was found to meet most of the standards. second, the qua...

متن کامل

Assessment of Service Desk Quality at an Academic Health Sciences Library.

Due to an identified need for formal assessment, a small team of librarians designed and administered a survey to gauge the quality of customer service at their academic health sciences library. Though results did not drive major changes to services, several important improvements were implemented and a process was established to serve as a foundation for future use. This article details the as...

متن کامل

Service Quality Assessment: a Case Study of a Singapore Statutory Board Library

The assessment of service quality provides an important feedback for libraries to assess and improve its services to its users. This paper reports the use of an adapted SERVQUAL instrument to measure the service quality of a special library (a statutory board library). The SERVQUAL instrument, developed by marketing researchers based on the Gap Model, states that the service shortfalls experien...

متن کامل

KM Practices in Service SMEs

Knowledge management is a critical component of competitive success in service organizations. Knowledge management centers on creating new knowledge and utilizing existing knowledge. While utilizing existing knowledge relates to input and control and can lead to a reduction in costs; creating new knowledge relates to output and growth and can lead to an increase in revenue. Therefore managers m...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Proceedings of the American Society for Information Science and Technology

سال: 2005

ISSN: 0044-7870

DOI: 10.1002/meet.14504101105